Chapter 12 – Ideas for Action

Read: Pages 158-168

Connect: Choose one idea to implement this summer, and one to implement in the fall.

• Make sure the leader (or coach!) is vulnerable first and often
• Overcommunicate expectations
• Deliver the negative stuff in person
• When forming new groups, focus on the first vulnerability and the first disagreement
• Listen like a trampoline
• In conversation, resist the temptation to reflexively add value
• Use candor-generating practices like AARs, BrainTrusts, and Red Teaming
• Aim for candor; avoid brutal honesty
• Embrace the discomfort
• Align language with action
• Build a wall between performance review and professional development
• Use flash mentoring
• Make the leader occasionally disappear